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Frequently asked questions
How can I change my e-mail address?

Log in and click on ‘My Profile’ > ‘Change your email address’ and don’t forget to click ‘Save’!

I forgot my password, how can I retrieve it?

In the ‘Login’ window, click on ‘Forgot password’ and enter the email address you used to register on WhatsOrb. A new password will be sent to your email address. You can either use this password or change it in your profile.

How can I edit my profile?

Log in to your account and click on the ‘Welcome’ message. Click on ‘Update profile’ and make the necessary changes. Don’t forget to click ‘Save’!

Is a WhatsOrb mobile app available?

Currently, there is no WhatsOrb app, however you can upload your content directly from your mobile phone to the WhatsOrb platform. 

 

What is the best size of for the images I want to upload?

Currently, the maximum upload size for images is 1,5mb. We recommend using the following sizes:

  • Profile image 210x210 px
  • Cover image 1920x568 px (3:1)
  • Regular content images 1150x600 px
How does WhatsOrb deal with copyrighted content?

Any content or images that the user submits to WhatsOrb is either copyright-owned or -licensed by the user that uploads it. Images sent to us remain under the existing copyright.

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