Frequently asked questions
How do I change my e-mail address?
Log in and click on My Profile >> change your emailaddress and don’t forget to save!
I forgot my password, how do I retrieve it?
In the login window, click on ‘Forgot password’ and enter the emailaddress you used to register on WhatsOrb. A new password will be sent to your emailaddress. You can either use this password or change it in your profile.
How can I edit my profile?
Log in to your account and click on the ‘WELCOME’ message. Click on ‘Update profile’ and make the necessary changes. Don’t forget to save!
Is a WhatsOrb app available so I can use it on my mobile phone?
Currently, there is no WhatsOrb app, however you can upload your content directly from your mobile phone to the WhatsOrb platform.
What is the best size of the images I want to upload?
Currently, the maximum upload size for images is 1,5mb. We recommend using the following:
- Profile image 210x210 px
- Cover image 1920x568 px (3:1)
- Regular content images 1150x600 px
How does WhatsOrb cope with copyrighted content?
Any content or images that the user submits to WhatsOrb is either copyright-owned or -licensed by the user that uploads it. Images sent to us remain under the existing copyright.